Portofino Clutch

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

We offer $7.95 flat rate shipping within the United States.

In-store pickup

You can skip the shipping fees with pickup in-store with code LOCAL. Your order will be prepared and ready for pick up in 1 business day. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10 am to 5 pm Monday thru Saturday. Please have your order confirmation email with you when you come.

International Shipping

Unfortunately, we do not offer international shipping at this time. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within seven business days of receiving your shipping confirmation email, please contact us at info@chatsworthboutique.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here. 

For information about refunds and returns, please see our Refund Policy.