Shopping for someone you love? Here’s everything you need to know to get it right and get it there on time. If your question isn’t here, call or text us at (251) 928-4454.

Will it get here by Christmas?
Order by December 14th for standard shipping to arrive by Christmas. Orders ship within 1 to 2 business days, and you’ll get a tracking number by email as soon as yours is on its way.

I waited too long. Is there a faster option?
If you’re close to Fairhope, the fastest way is to order online and pick it up in the store, usually the next business day.

How much is shipping?
Shipping is free on orders more than $100 anywhere in the U.S. Orders less than $100 ship for a flat $7.95. We don’t ship internationally at this time.

Can I order online and pick it up in the store?
Yes. Use code LOCAL at checkout for free pickup at 382 Fairhope Avenue. Your order will be ready in 1 business day, and we’ll email you when it is. Just bring your order confirmation.

Are you open on Christmas Eve?
Christmas Eve special hours are 10 am to 3 pm. We will be CLOSED on Christmas Day. Our regular hours are Monday through Saturday, 10 am to 5 pm.

I don’t know her size. Can you help?
Often, yes. If she’s shopped with us and given us her name, we can usually look up what she’s bought and the sizes she wears. Call or text us at (251) 928-4454 and we’ll help you choose.

What if the size is wrong?
Full-price clothing bought after December 14, 2026 can be exchanged or returned for store credit through January 2, 2027. Apparel items bought before December 14 follow our regular policy: 7 calendar days from purchase. Everything should come back unworn, with the tags on. Please see our refund policy for full details.

Can anything not be returned?
Sale items, jewelry, accessories, shoes, and gift cards are final sale. If you’re unsure about a piece, ask us before you buy and we’ll help you decide. Please see our refund policy for full details.

Do you gift wrap?
Yes, we do. Depending on how busy we are in the store, there may be a slight delay. We will do our best to wrap in a timely manner. 

Can I get a gift receipt?
Yes, just ask in the store, or add a note to your online order. That way she can exchange it without seeing the price.

Do you sell gift cards?
Yes, a gift card is the perct gift every time. A Chatsworth Boutique gift card offers the freedom to choose from our carefully selected collection of clothing and accessories. Whether they're seeking a timeless classic or a unique statement piece, they'll find something to love. Delight them with the gift of choice.

I still have a question.
Call or text us at (251) 928-4454, email info@chatsworthboutique.com, or stop by the shop on Fairhope Avenue. We’re happy to help you find exactly the right thing.